Complaints Policy

Woodford Education Ltd is committed to providing high-quality educational provision and professional service to the families we support. We value feedback and take any concerns seriously. Where a parent or guardian is dissatisfied with any aspect of our service, we encourage concerns to be raised promptly so that they can be considered and addressed appropriately.

1. Informal Resolution

Most concerns can be resolved quickly through open communication.

Parents are encouraged to contact Woodford Education directly to discuss any concerns or queries. We will listen carefully and seek to clarify or resolve the matter wherever possible.

Many issues can be resolved at this stage through constructive discussion.

2. Formal Complaint

If a concern cannot be resolved informally, a formal complaint may be submitted in writing.

The complaint should include:

• the nature of the concern

• any relevant details or dates

• the outcome being sought
  
  

Formal complaints should be submitted by email to Woodford Education Ltd.

3. Investigation

Once a formal complaint has been received:

• the complaint will be acknowledged within three working days

• the matter will be reviewed and investigated where appropriate

• relevant information will be considered

Woodford Education Ltd aims to provide a written response within ten working days, although more complex matters may require additional time.

4. Outcome

Following investigation, Woodford Education Ltd will provide a written response outlining:

• the findings of the review

• any actions taken or proposed

• the final decision

Our intention is always to reach a fair and reasonable resolution.

5. Continuous Improvement

Feedback from families is welcomed and helps us to continually strengthen our provision. Where appropriate, concerns may inform improvements to programmes, communication or service delivery.

Woodford Education Ltd remains committed to maintaining a culture of professionalism, openness and continuous development.